ResponseMaster Readme
Contents
Introduction
System Requirements
Registering
ResponseMaster
Contacting
Extreme Messaging
Online Support
Documentation
Known Problems and
Limitations
Introduction
Thank you for using ResponseMaster, an application for managing the returned
email messages from large email delivery systems. ResponseMaster's
flexibility allows it to be easily integrated into nearly any system.
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System Requirements
To install and run ResponseMaster, you should have the following:
-
1 GHz processor
-
256 megabytes of RAM
-
50 megabytes of free disk space
-
Fully supported (ie tested) configurations
-
Java Runtime Environment
- Oracle Java Standard Edition version 1.8, aka Java SE 8 (32 or 64 bit)
-
Operating System
- Windows 10 (64 bit)
- Windows Server 2008, 2012, 2016 (64 bit)
- Fedora 28 (64 bit)
- Ubuntu 18 (64 bit)
- Note: For 32 bit Windows OS, you need
the 32 bit version of ResponseMaster.
For 64 bit Windows OS, you can use either the 32 or 64 bit version
of ResponseMaster; you just need the matching JVM.
For 64 bit Linux, you should install
only the 64 bit JVM and 64 bit ResponseMaster.
* We plan to drop support for 32 bit OSs in 2019. If that will be an issue for you
please contact support@extreme-messaging.com.
-
Mail server (not necessarily on the same machine)
- Microsoft Exchange Server
- Postfix
- qmail
- PowerMTA
- Cyrus
-
Other configurations that are likely to work
(please contact support@extreme-messaging.com
if you choose one of these configurations)
-
Java Runtime Environment
-
Any Java Standard Edition version 1.6 or later compatible runtime environment
-
Operating System
-
Mail server (not necessarily on the same machine)
-
Any IMAP4 compliant mail server
-
Any POP3 compliant mail server
-
Any mail server that writes maildirs
Registering ResponseMaster
In order to receive updated categorization rules, software updates, and
technical support, you must register your copy of ResponseMaster as soon as
possible after installing it. Please send your name, company, and
the address of the mailbox(es) you are scanning to
support@extreme-messaging.com
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Contacting Extreme Messaging
To contact a Technical Support representative, send email to support@extreme-messaging.com
To contact a ResponseMaster sales representative, send email to sales@extreme-messaging.com
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Online Support
The online support is not yet available. We will notify you as soon as it
becomes available.
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Documentation
The ResponseMaster Installation Guide
contains instructions for installing ResponseMaster on your system.
The ResponseMaster Configuration Guide
describes how to set up ResponseMaster for your environment.
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Known Problems and Limitations
-
Some older versions of the 64 bit ResponseMaster installers on Windows defaulted to the 32 bit "Program Files (x86)"
directory. If you took that default, you will need to adjust the installation path of the
more recent Upgrade installers to install to the same place.
-
A change in Oracle's JVM version 1.6.0_u28 caused the Microsoft JDBC driver for
SQL Server to stop working. It is fixed in the latest version (u31) and also in
1.7. If you can't upgrade, you can add this Java option to workaround the
problem:
-Djsse.enableCBCProtection=false
Please see Java issue #7105007 for more information.
-
The categorization rules have varying levels of coverage for different languages.
English is strongest, followed by French, German, and Spanish which are also pretty
strong. There is also decent coverage for Chinese, Dutch, Finnish, Italian, Norwegian,
Swedish, and Portuguese, and some coverage for Danish, Japanese, Korean, and Polish. If
you are interested in discussing support of these (or any other) languages, please contact us
at
info@extreme-messaging.com
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